Director of Academic Support Services

Dubai, United Arab Emirates | Enrollment Management & Students Services | Full-time


Job purpose

Responsible for comprehensive academic support services that provides students with additional learning and development outside of the classroom. The director shall lead and ensure the delivery of academic skills and support programs.

Qualifications & Education

  • Master's degree in educational psychology, counseling, adult learning, or related field.

Reporting Line

  • Reporting to: Vice President for Enrollment Management and Student Services
  • Direct Reports: Library Manager and Director of Student Counseling and Disability


  • Experience in academic support or learning support role for a minimum of 2 – 3 years with minimum of 5 years experience at Managerial level.

Job Responsibilities

  • Manage student academic support related issues in collaboration with staff and faculty members
  • Monitor student academic progress and manage student cases in collaboration with all relevant personnel
  • Work with deans, faculty members, curriculum leaders and staff to identify student academic issues, needs and concerns and address them expeditiously
  • Lead the Academic Support staff by providing opportunities for continuous learning and development
  • Develop and Implement academic support policies and procedures and make sure they are compliant with the university and accreditation standards
  • Develop and oversee the annual budget plan of the academic support office
  • Develop and oversee the goals and objectives of the academic support office
  • Conduct bench marking studies and making recommendations by analyzing the current and historical student academic data to ensure continuous quality improvement in the area of academic support services
  • Perform other job-related duties as required



  • Strategic Planning and Compliance
  • Leadership, Team Management and Task Allocation
  • Customer Serivce 
  • Negotiation Skills
  • Dependable and Self-management
  • Budgeting Skills