The American University in the Emirates (AUE) is seeking a highly motivated and organized Director of Academic Support Services to lead the Academic Support Services Office. The Director will oversee the administrative and operational functions of academic support units, ensuring efficient service delivery and a high level of student satisfaction. This role requires strong leadership, excellent organizational skills, and the ability to collaborate effectively with colleges, departments, and university leadership to enhance the overall academic experience. 

Job Purpose

The Director is responsible for overseeing comprehensive academic support services that provide students with additional learning and development opportunities outside the classroom. This position ensures the effective delivery of academic skills programs, learning support initiatives, and continuous improvement of student academic outcomes.

Qualifications & Education

• Master’s degree in Educational Psychology, Counseling, Adult Learning, or a related field.

Reporting Line

• Reports to: Vice President for Enrollment Management and Student Services
• Direct Reports: Library Manager and Director of Student Counseling and Disability

Experience

•  2–3 years of experience in an academic or learning support role.
• 5 years of experience at a managerial level in higher education or a related field.

Key Responsibilities

• Manage student academic support issues in collaboration with staff and faculty members.
• Monitor student academic progress and coordinate case management with relevant stakeholders.
• Partner with deans, faculty, and curriculum leaders to identify and address student academic needs and concerns.
• Lead and mentor Academic Support staff, promoting continuous professional development.
• Develop and implement academic support policies and procedures in compliance with university and accreditation standards.
• Oversee the annual budget, goals, and objectives of the Academic Support Office.
• Conduct benchmarking studies and analyze student academic data to drive continuous improvement.
• Perform other job-related duties as assigned.

Skills & Competencies

• Strategic Planning and Compliance
• Leadership, Team Management, and Task Allocation
• Customer Service Orientation
• Negotiation and Interpersonal Skills
• Dependability and Self-Management
• Budgeting and Resource Management

Location: American University in the Emirates (AUE) – Dubai International Academic City

About American University in the Emirates (AUE):

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master’s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB) as of 2022.

The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET.

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design, the designation of Substantial Equivalency with accredited programs in the United States.